During checkout, a customer's shipping address form is not displayed, and they are taken directly to the payment step. The customer has a physical product in their cart. What is a common reason for th

Question

Options

• AThe product in the cart has been marked as a "gift".
• BThe store is configured to only allow shipping to a single country.
• CThe customer has selected the "My billing and shipping address are the same" checkbox on a
• DAll products in the cart are virtual or downloadable.

• A
  8% (3)
• B
  5% (2)
• C
  3% (1)
• D
  85% (33)

Explanation

Option D is correct because e-commerce platforms (like WooCommerce, Shopify, and Magento) automatically skip the shipping address step when every item in the cart is virtual or downloadable - since no physical delivery is needed, collecting a shipping address would be unnecessary friction. The system detects the cart contents and conditionally removes inapplicable checkout steps.

Why the distractors are wrong:

• A (marked as "gift"): Gift options typically add fields like a gift message, not remove the shipping address - you still need to know where to send the gift.
• B (single-country shipping): Restricting shipping to one country simplifies the address form but doesn't eliminate it; the customer still must provide their address within that country.
• C ("billing and shipping same" checkbox): This checkbox consolidates two address forms into one, but the shipping address data is still collected - it's just pre-filled from billing, not skipped entirely.

Memory tip: Think "no physical = no shipping." If nothing in the cart has a physical form, the platform has no reason to ask where to ship - so it won't. Associate "virtual/downloadable → skip shipping" as the one scenario where the step disappears entirely.

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