What should you do if you forget your CyberArk Authenticator PIN?

Question

Options

• AClick on the Reset PIN code button.
• BSubmit a support case to request a new PIN.
• CContact the Administrator to unlock the CyberArk Authenticator.
• DReinstall CyberArk Authenticator on top of the existing installation.

• A
  93% (26)
• C
  4% (1)
• D
  4% (1)

Explanation

Option A is correct because CyberArk Authenticator includes a built-in "Reset PIN code" self-service feature, allowing users to reset their own PIN without involving IT or support - this is by design to reduce administrative overhead.

Why the distractors are wrong:

• B is wrong because submitting a support case is unnecessary overhead; the tool handles PIN resets natively without external intervention.
• C is wrong because an administrator unlocking the authenticator is not the same as a PIN reset, and the self-service path exists precisely to avoid this dependency.
• D is wrong because reinstalling over an existing installation would not necessarily reset the PIN and could cause data or configuration issues - it's not the intended recovery path.

Memory tip: Think "self-service first" - CyberArk is built around minimizing admin touchpoints, so whenever a user-facing problem has a self-service button, that's always the correct first step before escalating.

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