An organization has requested a developer to apply AI algorithms to existing modules in order to improve customer service quality. At this stage, which of the following should be considered FIRST?

Question

Options

• AThe developer may need to be held accountable for business inquiries raised by customers
• BIT management may need to revise the service agreement if AI behavior cannot be predefined
• CProject sponsors may need to agree on a phased approach in order to ensure safe release
• DThe organization may need to explain the performance of the applied AI algorithm

• A
  17% (8)
• B
  69% (33)
• C
  10% (5)
• D
  4% (2)

Explanation

According to AAISM governance principles, when AI functionality is added to existing services, the first consideration is contractual and service-level accountability. If AI outputs cannot be predefined, the existing service agreements may no longer reflect performance responsibilities or liability. Revising or updating the agreement ensures governance alignment, accountability, and risk management for AI-driven behavior. Phased approaches and performance explanations are valuable but occur later in project management. Developer accountability for customer inquiries is not a primary governance step. The most immediate consideration is revising service agreements when AI introduces new uncertainties.

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