Apple
9L0-314 · Question #122
A customer states that he cannot open an AppleWorks file. What is the most productive Question: to ask him FIRST?
The correct answer is C. Can you open other AppleWorks files? See the full explanation below for the reasoning.
Question
A customer states that he cannot open an AppleWorks file. What is the most productive Question:
to ask him FIRST?
Options
- ACan you open any files?
- BIs your Mac connected to a network?
- CCan you open other AppleWorks files?
- DWhat version of AppleWorks are you using?
How the community answered
(38 responses)- A8% (3)
- B13% (5)
- C76% (29)
- D3% (1)
Community Discussion
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