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Apple

9L0-066 · Question #73

A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

The correct answer is C. In order to use Safari, the customer will have to restore the hard disk from a Time backup. https://support.apple.com/en-us/HT201314

Troubleshooting Tools and Methodologies

Question

A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

Options

  • AStartup from OS X Recovery and choose the Get Help Online option.
  • BStartup from an OS X Install DVD and choose the Get Help Online option
  • CIn order to use Safari, the customer will have to restore the hard disk from a Time backup.
  • DShe must first install OS X on an external disk, then use Safari to search Apple Support articles.

How the community answered

(50 responses)
  • A
    6% (3)
  • B
    8% (4)
  • C
    84% (42)
  • D
    2% (1)

Explanation

https://support.apple.com/en-us/HT201314

Topics

#OS X Recovery#system unresponsive#Apple Support#Get Help Online

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