Apple
9L0-066 · Question #73
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
The correct answer is C. In order to use Safari, the customer will have to restore the hard disk from a Time backup. https://support.apple.com/en-us/HT201314
Troubleshooting Tools and Methodologies
Question
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
Options
- AStartup from OS X Recovery and choose the Get Help Online option.
- BStartup from an OS X Install DVD and choose the Get Help Online option
- CIn order to use Safari, the customer will have to restore the hard disk from a Time backup.
- DShe must first install OS X on an external disk, then use Safari to search Apple Support articles.
How the community answered
(50 responses)- A6% (3)
- B8% (4)
- C84% (42)
- D2% (1)
Explanation
Topics
#OS X Recovery#system unresponsive#Apple Support#Get Help Online
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