98-365 · Question #6
Users report that they are unable to print. You verify that the print spooler service is running. What should you do next?
The correct answer is D. Restart the service. When users cannot print and the print spooler service is running, the next step is to restart the service to resolve potential hangs or minor issues.
Question
Users report that they are unable to print. You verify that the print spooler service is running. What should you do next?
Options
- APurge the service
- BDisable the service
- CPause the service
- DRestart the service
How the community answered
(39 responses)- A3% (1)
- B8% (3)
- C13% (5)
- D77% (30)
Why each option
When users cannot print and the print spooler service is running, the next step is to restart the service to resolve potential hangs or minor issues.
Purging a service is not a standard troubleshooting step and may imply removing associated data or configurations, which is not appropriate for a print spooler issue.
Disabling the service would prevent printing entirely, exacerbating the problem rather than solving it.
Pausing the service would temporarily halt its operation, preventing new print jobs and not resolving any existing internal issues causing printing failures.
Restarting the print spooler service (spoolsv.exe) often resolves common printing issues by clearing any stuck print jobs, refreshing service connections, and reinitializing the service without requiring a system reboot. This action addresses temporary glitches that might occur even when the service appears to be running.
Concept tested: Troubleshooting print spooler service
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/restart-print-spooler-service
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