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820-424 · Question #131

820-424 Question #131: Real Exam Question with Answer & Explanation

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Question

Which statement is true?

Options

  • ACustomer satisfaction improvement represents a financial benefit
  • BFinancial benefits can include cost reduction in the short term, plus an overall decrease in
  • CNon-financial benefits should be identified by the customer's finance representative
  • DIn order to include expense savings in a business case, you should create a model to calculate

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