Cisco
820-424 · Question #125
Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?
The correct answer is B. Ask open ended questions about goals and impacts from challenges. See the full explanation below for the reasoning.
Question
Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?
Options
- AInform the customer of some statistics about their competitors, to get a reaction
- BAsk open ended questions about goals and impacts from challenges
- CLead an exercise to define revenue the customer could gain from using remote experts on sales
- DSpeak with peers of the customer leader, to find out whether this person has a reputation for
How the community answered
(36 responses)- A3% (1)
- B81% (29)
- C11% (4)
- D6% (2)
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