Avaya
7893X · Question #68
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
The correct answer is D. ICR with account codes and CDR-enabled for billing. See the full explanation below for the reasoning.
Question
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
Options
- AVoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- BACD via VM Pro Campaign Manager and a campaign database
- CACD to distributed Hunt Groups and one-X Portal Call Accounting
- DICR with account codes and CDR-enabled for billing.
How the community answered
(42 responses)- A7% (3)
- B14% (6)
- C2% (1)
- D76% (32)
Community Discussion
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