Mark works as a Systems Analyst for White Well Inc. He uses Microsoft Outlook for messaging and emailing. MS Outlook has been configured to use an Exchange account. He receives an e- mail from the…

Mark works as a Systems Analyst for White Well Inc. He uses Microsoft Outlook for messaging and emailing. MS Outlook has been configured to use an Exchange account. He receives an e- mail from the CEO of the company, describing the sales ratio of a product. The e-mail has a number of sales documents as attachments. He reviews the e-mail message and attachments. He decides to print the e-mail so that he can use it for future reference. However, only the e-mail is printed and not the attachments. Which of the following is the most likely cause of the issue?