You need to document which key technology infrastructure issues prevent the ESM group from meeting its goals. Which issue should you choose?

Question

Exhibit

Options

• AData entry is performed manually.
• BStatic spreadsheet-based are used to capture data
• CSupplier data is improperly updated in Project Server.
• DWorkflows are undefined in Windows SharePoint Services.

• A
  7% (1)
• B
  79% (11)
• C
  14% (2)

Explanation

Case Study 2 - Fabrikam,Inc (QUESTION 11 - QUESTION 21) COMPANY BACKGROUND Corporate Information and Physical Locations. Fabrikrm,Inc. is a building materials manufacturing company that specializes in producing raw materials. Fabrikam customers include companies that make products for residential and commiercial construction projects. Fabrikam has 5,000 employees and earns $600 million in annual revenues. Fabrikam has plans and offices worldwide. EXISTING ENVIRONMENT Existing Business Processes Fabrikam has the following business processes: - The Plant Safety department is responsible for notifying and scheduling employees for safety training and medical testing procedures. The department also records and reports on training and testing procedures for management and government safety regulatory - All emplloyees are required to pass an annual mine safety training course and various medica certification tests to continue working. Non- compliant employees cannot work, reducing production enfficiency. - Government safety inpectors perform random onsite inspections and verify that employees are certified. Each item of non-compliance costs Fabrikam time and lowers employee productivity. The Plant Safet department hired a full-time Safety Coordinatinator and a temporary employee to help employees maintain their certifications. They notify employees when their certifications are about to expire and assist employees to schedule appointments to renew their certifications. Existing Technology Infrastructure Fabrikam has the following technologies implemented on the network: - A third-party, Web-based workforce management application - A Microsoft SQL Server-based Enterprise Resource Planning (ERP) - Microsoft Office Excel used to update safety information by using Farbrikam has a Microsoft Enterprise Agreement (EA) that includes Microsoft Software All client computers run either Microsoft Office Standard Edition 2003 or Microsoft Office 97. The department is underskilled and understaffed. BUSINESS REQUIREMENTS Fabrikam has the following business goals: - Provide role-based access to process, operational, and financial - Eliminate paper-based processes, including reporting processes. - Reduce the number of technology platforms that require support. Problem Statements Fabrikam has identified the following business problems: - Mine safety compliance issues have shut down production at some plants, creating 60 days of lost productivity during the past year. - Safety training records are often inaccessible. - Training dates and medical testing results are often outdated. - Safety reports are only available to managers at the end of each - Safety performance metrics are shared via e-mail only. - Plant safety training and medical testing data is recorded on paper forms and then entered manually into a spreadsheet on a Safety Manager's computer. - Reporting is delayed because safety data is outdated and inaccurate. Fabrikam has the following business goals: - Reduce costs associated with meeting regulatory compliance - Eliminate paper-based processes. - Improve access to safety performance reporting. Vice President (VP) The VP is the executive responsible for overseeing general business operations and for maintaining profitability. VP goals include: - Rducing operational cost. - Increasing production productivity - Eliminating plant shutdowns caused by non-compliance. Plant General Manager The Plant General Manager (GM) is responsible for maintaining plant profitability, operational efficientcy, production costs, product quality, and employee safety. Plant GM goals include: - Automating production monitoring, alerts, and reporting. - Eliminating paper-based processes. - Implementing an online system to track safety training records and medical testing records. Production Operations Manager The Production Operations Manager (OM) is responsible for maintaining overall operational efficiency of production plants, and maintaining costs within budget. Production OM goals include: Monitoring and reporting on safety performance for all plants. Implementing a company-wide safety certfication management system. Eliminating manual reporting on operational key performance indicators (KPIs). Corporate Controller The Corporate Controller is responsible for financial management, the IT department, budgeting, Corporate Controller goals in clude: - Addressing unbudgeted costs that result from non-compliance issues. - Gathering business performance data worldwide and reconciling all - Addressing poor productivity caused by the lack of information Plant Safety Department Manager The Plant Safety Department Manager is responsible for managing safety education and medical testing. Plant Safety Department Manager goals include: - Accompanying government safety inspectors during their plant visits. - Implementing e-mail to notify employees who are due for training and - Implementing alerts to the Human Resources department (HR) when employee are uncertified. - Implementing the daily sorting of spreadsheets to identify which employee are due for training and testing.

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