A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls. Which command in Avaya Aura® Communication Manager (CM) can the…

Question

Options

• AStatus signaling group x
• BStatus health
• CStatus media-gateways
• DTrace trunk x

• A
  5% (2)
• B
  3% (1)
• C
  82% (32)
• D
  10% (4)

Explanation

status media-gateways directly shows the operational state of all H.248 Media Gateways registered to CM, including whether any are in a maintenance-busy (busyout) state - exactly what you need after maintenance work that may have inadvertently busied out a gateway.

• A (status signaling group x) is wrong because it shows the state of a specific SIP/ISDN signaling group, not H.248 gateway hardware status.
• B (status health) provides a high-level system health summary but does not give gateway-specific busy/idle state details.
• D (trace trunk x) is a real-time diagnostic tool for tracing call activity on a specific trunk group, not for checking gateway maintenance state.

Memory tip: Think "gateways → media-gateways" - the command name mirrors the resource you're investigating. Whenever a question asks about the state of H.248 gateways specifically (busy, out-of-service, registered), the answer will always involve the media-gateways object in the status command family.

No community discussion yet for this question.