What is defined as the friction or opposition resulting from actual or perceived differences or incompatibilities?

Question

Options

• ADisgruntlement
• BSilos
• CConflict
• DDisagreement

• A
  84% (37)
• B
  2% (1)
• C
  9% (4)
• D
  5% (2)

Explanation

There appears to be an error in the provided answer key. Option C (Conflict) is the correct answer, not A.

"Conflict" is the term defined in organizational behavior, project management (PMI/PMBOK), and HR literature as friction or opposition arising from actual or perceived differences or incompatibilities - this is its textbook definition. Disgruntlement (A) refers to a feeling of dissatisfaction or resentment, which is an emotional state, not a defined process of friction between parties. Silos (B) describe isolated groups or departments that don't share information, a structural problem rather than friction itself. Disagreement (D) is a more casual term for differing opinions and lacks the formal definition of friction from incompatibilities.

Memory tip: Think of "con-flict" - the root fligere (Latin: to strike) captures the idea of two forces striking against each other due to differences, making it the precise term for this kind of opposition.

Note for exam takers: If your source material marks this as A (Disgruntlement), double-check your study guide - the widely accepted answer for this definition across PMP, HR, and management certification exams is Conflict (C).

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