EC-Council
712-50 · Question #100
The executive board has requested that the CISO of an organization define and Key Performance Indicators (KPI) to measure the effectiveness of the security awareness program provided to call center…
The correct answer is C. Number of successful social engineering attempts on the call center. See the full explanation below for the reasoning.
Question
The executive board has requested that the CISO of an organization define and Key Performance Indicators (KPI) to measure the effectiveness of the security awareness program provided to call center employees. Which of the following can be used as a KPI?
Options
- ANumber of callers who report security issues.
- BNumber of callers who report a lack of customer service from the call center
- CNumber of successful social engineering attempts on the call center
- DNumber of callers who abandon the call before speaking with a representative
How the community answered
(21 responses)- A5% (1)
- B14% (3)
- C76% (16)
- D5% (1)
Community Discussion
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