EC-Council
712-50 · Question #100
712-50 Question #100: Real Exam Question with Answer & Explanation
Sign in or unlock 712-50 to reveal the answer and full explanation for question #100. The question stem and answer options stay visible for context.
Question
The executive board has requested that the CISO of an organization define and Key Performance Indicators (KPI) to measure the effectiveness of the security awareness program provided to call center employees. Which of the following can be used as a KPI?
Options
- ANumber of callers who report security issues.
- BNumber of callers who report a lack of customer service from the call center
- CNumber of successful social engineering attempts on the call center
- DNumber of callers who abandon the call before speaking with a representative
Unlock 712-50 to see the answer
You've previewed enough free 712-50 questions. Unlock 712-50 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.