You are helping the customer configure authentication. A new AsyncOS upgrade becomes available, what should you do?

Question

Options

• AAvoid mentioning the upgrade to the customer.
• BImmediately show the customer how to run the CLI command upgrade.
• CContact customer support and ask them to run the upgrade for you.
• DSchedule a convenient time to upgrade again, backing up the configuration before and after the

• A
  2% (1)
• B
  2% (1)
• C
  7% (4)
• D
  89% (48)

Explanation

Option D is correct because upgrading AsyncOS on a live appliance is a significant, potentially disruptive event - it should be planned around the customer's schedule, and configuration backups must be taken both before (to enable rollback) and after (to capture the new baseline state). This follows standard change management and best-practice upgrade procedures for Cisco AsyncOS appliances.

• A is wrong because withholding relevant system information from a customer is both unprofessional and unhelpful - they have a right to know about available updates that may include security patches.
• B is wrong because running an upgrade immediately without scheduling or backing up is reckless; upgrades can cause downtime and misconfigurations, and the customer's environment could break mid-session.
• C is wrong because escalating a routine upgrade to customer support is unnecessary and inefficient - it's within the scope of a qualified technician assisting the customer.

Memory tip: Think of the phrase "Plan, Back up, Upgrade, Back up again" - the double backup (before and after) is the key detail that makes D the standout answer, and "scheduling" reflects the golden rule of change management: never surprise production systems.

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