What are the three main drivers for changing operations? (Choose three.)

Question

Options

• Achange of market trends
• Bchange of competition
• Cchange of application software version
• Dchange of relative strengths
• Echange of networking equipment in the network
• Fchange of ISP
• Gchange of internal collaboration solutions

• A
  93% (28)
• C
  3% (1)
• G
  3% (1)

Explanation

Driving forces for operational change come from strategic business pressures, not technical infrastructure updates. Market trends (A), competition (B), and relative strengths (D) are all external strategic forces that compel an organization to re-evaluate and adapt how it operates to remain viable and competitive. These are the classic "why we must change" forces in business strategy.

The distractors (C, E, F, G) are technical or tactical changes - upgrading software versions, swapping networking gear, switching ISPs, or changing collaboration tools are responses to operational decisions, not the business-level drivers that cause those decisions. They describe what might change, not why the organization decided to change in the first place.

Memory tip: Think of the correct answers as things that appear in a boardroom conversation ("our competitors are beating us," "the market has shifted," "our strengths have changed") versus the wrong answers, which belong in a sysadmin ticket ("replace the router," "upgrade the app," "switch providers"). Drivers live at the strategic level, not the infrastructure level.

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