Which two statements are true when comparing Cisco and Microsoft unified communications solutions? (Choose two)

Question

Options

• AMicrosoft Lync is free. Licenses are included in other Microsoft bundles, so no incremental costs
• BOnly Cisco can offer an entirely end-to-end collaboration solution.
• CBoth Cisco and Microsoft provide award-winning, 24-hour, around-the-globe technical support for
• DCisco Jabber ensures the same user experience on any device and any operating system.

• A
  9% (3)
• B
  88% (29)
• C
  3% (1)

Explanation

B and D are correct because Cisco uniquely positions itself as offering a complete, end-to-end collaboration portfolio - from endpoints and infrastructure to conferencing and contact center - while Microsoft relies on third-party partners to fill gaps. Cisco Jabber is specifically designed to deliver a consistent experience across Windows, Mac, iOS, and Android, which is a key differentiator Cisco markets heavily.

Why the distractors are wrong:

• A is false - Microsoft Lync (now Teams) does require licensing; while it may be bundled in certain Microsoft 365 plans, it is not free and does carry incremental costs depending on the feature tier.
• C is false - Microsoft's enterprise support is not universally regarded as "award-winning" in the same unified communications context, and the claim that both companies offer identical 24/7 global support is an overstatement that cannot be validated as a shared truth.

Memory tip: Think "Cisco = Complete + Consistent" - B (end-to-end, no gaps) and D (same experience, every device). Microsoft's ecosystem has collaboration gaps filled by partners, and Jabber's cross-platform uniformity is a flagship Cisco selling point you'll see repeatedly in Cisco certification materials.

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