Cisco
700-038 · Question #16
The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?
The correct answer is C. CRM. See the full explanation below for the reasoning.
Question
The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?
Options
- Acustomer segments
- Bkey activities
- CCRM
- Dchannels
How the community answered
(62 responses)- A3% (2)
- B8% (5)
- C84% (52)
- D5% (3)
Community Discussion
No community discussion yet for this question.