70-695 · Question #96
A company has Windows 8.1 client computers. The performance of a client computer decreases. You establish that the computer has been infected by malware. You need to restore the client computer to…
The correct answer is A. Use the Refresh your PC without affecting your files function. To restore a malware-infected Windows 8.1 computer to full functionality while preserving user data, the "Refresh your PC" function is the appropriate solution.
Question
A company has Windows 8.1 client computers. The performance of a client computer decreases. You establish that the computer has been infected by malware. You need to restore the client computer to full functionality without losing the user's data, What should you do?
Options
- AUse the Refresh your PC without affecting your files function.
- BStart the computer in Safe Mode.
- CInstall the corporate printer and set it as the default printer.
- DUse the Remove everything and install Windows function.
How the community answered
(55 responses)- A91% (50)
- B5% (3)
- C2% (1)
- D2% (1)
Why each option
To restore a malware-infected Windows 8.1 computer to full functionality while preserving user data, the "Refresh your PC" function is the appropriate solution.
The "Refresh your PC without affecting your files" feature in Windows 8.1 reinstalls Windows, keeping personal files, settings, and apps from the Windows Store while removing desktop apps and malware. This effectively restores system performance and functionality by cleaning the OS without data loss.
Starting in Safe Mode is a troubleshooting step to diagnose issues, not a solution to remove malware or restore full functionality directly.
Installing a printer is irrelevant to addressing a malware infection or restoring system performance.
The "Remove everything and install Windows" function completely wipes the drive and reinstalls Windows, resulting in the loss of all user data.
Concept tested: Windows 8.1 PC refresh for malware
Source: https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-519b5b29-79de-3617-8d26-f7a83d7ac124
Topics
Community Discussion
No community discussion yet for this question.