Microsoft
70-664 · Question #27
Your network has Lync Server 2010 deployed. You need to recommend a solution for the companys help desk that meets the following requirements: When users call the help desk, they must be routed to…
The correct answer is A. a Response Group configured for formal agent participation. See the full explanation below for the reasoning.
Question
Your network has Lync Server 2010 deployed. You need to recommend a solution for the companys help desk that meets the following requirements: When users call the help desk, they must be routed to the first available help desk agent. Help desk agents must be able to control whether a help desk call is routed to them. What should you include in the recommendation?
Options
- Aa Response Group configured for formal agent participation
- Ba voice route and a call park
- Ca voice route and a custom dial plan
- Da Response Group configured for informal agent participation
How the community answered
(25 responses)- A84% (21)
- B4% (1)
- C8% (2)
- D4% (1)
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