Microsoft
70-664 · Question #27
70-664 Question #27: Real Exam Question with Answer & Explanation
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Question
Your network has Lync Server 2010 deployed. You need to recommend a solution for the companys help desk that meets the following requirements: When users call the help desk, they must be routed to the first available help desk agent. Help desk agents must be able to control whether a help desk call is routed to them. What should you include in the recommendation?
Options
- Aa Response Group configured for formal agent participation
- Ba voice route and a call park
- Ca voice route and a custom dial plan
- Da Response Group configured for informal agent participation
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