Microsoft
70-336 · Question #112
Your network has Lync Server 2013 deployed. You need to recommend a solution for the companys help desk that meets the following requirements: - When users call the help desk, they must be routed to…
The correct answer is A. a Response Group configured for formal agent participation. See the full explanation below for the reasoning.
Question
Your network has Lync Server 2013 deployed. You need to recommend a solution for the companys help desk that meets the following requirements:
- When users call the help desk, they must be routed to the first
available help desk agent.
- Help desk agents must be able to control whether a help desk call is
routed to them. What should you include in the recommendation?
Options
- Aa Response Group configured for formal agent participation
- Ba voice route and a call park
- Ca voice route and a custom dial plan
- Da Response Group configured for informal agent participation
How the community answered
(43 responses)- A81% (35)
- B2% (1)
- C9% (4)
- D7% (3)
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