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Cisco

640-461 · Question #99

An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue?

The correct answer is D. The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified. See the full explanation below for the reasoning.

Question

An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue?

Options

  • AThe Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server.
  • BThe LDAP integration is incorrect.
  • CThe Cisco Unified Personal Communicator is configured in desk-phone mode.
  • DThe Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified
  • EThe Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified

How the community answered

(21 responses)
  • B
    5% (1)
  • C
    10% (2)
  • D
    81% (17)
  • E
    5% (1)

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