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6210 · Question #69

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

The correct answer is D. The ability to provide voice, e-mail and chat functionality to a single application. See the full explanation below for the reasoning.

Question

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

Options

  • AThe ability to use Hot Desking feature.
  • BThe ability to access files on their network.
  • CThe ability to map the user to a Windows account.
  • DThe ability to provide voice, e-mail and chat functionality to a single application.

How the community answered

(45 responses)
  • A
    9% (4)
  • B
    2% (1)
  • C
    4% (2)
  • D
    84% (38)

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