Avaya
6210 · Question #67
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for…
The correct answer is C. Associate a domain user account with each agent. See the full explanation below for the reasoning.
Question
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?
Options
- AAssign an AAD login ID and password to each agent.
- BEnable Agent Desktop integration in each agent's Call Presentation Class.
- CAssociate a domain user account with each agent.
- DAcquire each agent's telephone.
How the community answered
(44 responses)- A2% (1)
- B7% (3)
- C80% (35)
- D11% (5)
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