Avaya
6210 · Question #58
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time
The correct answer is C. Contact Center Manager Server (CCMS). ftp://ftp.landata.ru/support/Docs/Contact%20Center/AACC/AACC_Fundamentas_NN44400-
Avaya Aura Contact Center Architecture and Planning
Question
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
Options
- AContact Center Manager Administration (CCMA)
- BCommunication Control Toolkit (CCT)
- CContact Center Manager Server (CCMS)
- DContact Center Multimedia (CCMM)
How the community answered
(49 responses)- A12% (6)
- B8% (4)
- C76% (37)
- D4% (2)
Explanation
ftp://ftp.landata.ru/support/Docs/Contact%20Center/AACC/AACC_Fundamentas_NN44400-
Topics
#CCMS#call processing logic#contact center components#historical databases
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