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6210 · Question #58
6210 Question #58: Real Exam Question with Answer & Explanation
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Question
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
Options
- AContact Center Manager Administration (CCMA)
- BCommunication Control Toolkit (CCT)
- CContact Center Manager Server (CCMS)
- DContact Center Multimedia (CCMM)
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