Avaya
6203 · Question #37
A customer wants to enable Auto-Available Split/Skill (AAS) to allow the members of their ACD split/skill group to be in the auto-in work mode continuously. Which Avaya Area CM forms are used to…
The correct answer is D. Hunt Group and Agent Login ID forms. See the full explanation below for the reasoning.
Question
A customer wants to enable Auto-Available Split/Skill (AAS) to allow the members of their ACD split/skill group to be in the auto-in work mode continuously. Which Avaya Area CM forms are used to enable AAS?
Options
- AVector and VDN forms
- BVector and Hunt Group forms
- CVDN and Agent Login ID forms
- DHunt Group and Agent Login ID forms
How the community answered
(66 responses)- A3% (2)
- B5% (3)
- C8% (5)
- D85% (56)
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