500-444 · Question #29
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
The correct answer is A. Silent Monitor inbound voice calls C. Record calls by forking the media using build-in-bridge D. Secure communication using flow around mode. When CUBE is deployed with CCE and CVP, it provides Silent Monitoring (A) by enabling supervisors to listen to live agent calls covertly through the CUBE infrastructure; media forking via built-in bridge (C) by duplicating the RTP media stream and sending a copy to a recording…
Question
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
Options
- ASilent Monitor inbound voice calls
- BNAT for address hiding D Demarcation point between networks
- CRecord calls by forking the media using build-in-bridge
- DSecure communication using flow around mode
- ENormalize SIP messages using SIP profiles
How the community answered
(40 responses)- A75% (30)
- B8% (3)
- E18% (7)
Explanation
When CUBE is deployed with CCE and CVP, it provides Silent Monitoring (A) by enabling supervisors to listen to live agent calls covertly through the CUBE infrastructure; media forking via built-in bridge (C) by duplicating the RTP media stream and sending a copy to a recording server without interrupting the active call; and secure communication in flow-around mode (D) by allowing CUBE to handle encrypted SIP signaling via TLS while media flows between endpoints, protecting the session boundary.
Option B is a trap - while CUBE does provide NAT and acts as a network demarcation point, these are general SBC functions present in all CUBE deployments, not features specifically enabled in the CCE/CVP use case that the question targets. Option E is also wrong for the same reason: SIP profile normalization is a real CUBE capability, but it is not one of the three features that specifically characterize CUBE's role within a CCE/CVP solution.
Memory tip: Use "SRS" - Silent monitor, Record via media fork, Secure flow-around - to remember CUBE's three CCE/CVP-specific value-adds. If a feature sounds like a generic SBC function (NAT, demarcation, SIP normalization), it likely applies to CUBE broadly, not specifically to the CCE/CVP integration scenario.
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