Creating actions and policies for error management can include which of the following actions? (Choose two.)

Question

Options

• ATriggering a script to address specific errors automatically
• BSending a physical mail to the IT department
• CInitiating a workflow to investigate the root cause
• DOrdering pizza for the team whenever a critical error occurs

• A
  90% (61)
• B
  7% (5)
• D
  3% (2)

Explanation

Error management actions and policies exist to automate and streamline responses to system issues, making A (triggering a script) and C (initiating a workflow) the correct choices - both are legitimate, practical responses that can be configured within IT service management or monitoring systems to handle errors systematically. Scripts enable automatic remediation (e.g., restarting a failed service), while workflows trigger structured investigation processes like incident response procedures. B (physical mail) is wrong because error management operates digitally and in real-time - postal mail is far too slow and impractical for IT incident response. D (ordering pizza) is a nonsensical distractor designed to test whether you recognize that error policies must be technically actionable and system-integrated.

Memory tip: Think "automate or investigate" - valid error management actions either fix the problem automatically (scripts) or start a process to understand it (workflows). If an action can't be configured in a monitoring or ITSM tool, it doesn't belong in an error policy.

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