500-420 · Question #38
Refer to the exhibit. The transaction score in the graphic displays an interesting performance pattern outside of business hours on 6/16/18. Which additional performance anomaly should be of most…
The correct answer is A. Elevated Response Time at 6/19/18. The performance pattern outside of business hours on 6/16/18 that would be of most interest to a Performance Analyst is the elevated response time, as indicated on 6/19/18. This is because it shows a significant spike in response time, which could indicate a performance issue…
Question
Refer to the exhibit. The transaction score in the graphic displays an interesting performance pattern outside of business hours on 6/16/18. Which additional performance anomaly should be of most interest to a Performance Analyst?
Exhibit
Options
- AElevated Response Time at 6/19/18
- BElevated Response Time at 6/25/18
- CLower than usual volume at 6/17/18
- DLow volume at 6/15/18
How the community answered
(65 responses)- A57% (37)
- B23% (15)
- C8% (5)
- D12% (8)
Explanation
The performance pattern outside of business hours on 6/16/18 that would be of most interest to a Performance Analyst is the elevated response time, as indicated on 6/19/18. This is because it shows a significant spike in response time, which could indicate a performance issue that needs to be addressed. Anomalies in response time can often be more indicative of underlying problems than changes in call volume, especially when they occur outside of expected peak periods.
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