Cisco
500-301 · Question #49
Which factor has kept customers from turning away from contact centers in the past?
The correct answer is C. speaking to a representative. See the full explanation below for the reasoning.
Question
Which factor has kept customers from turning away from contact centers in the past?
Options
- Apoorly designed scripts
- Bineffective IVR designs
- Cspeaking to a representative
- Dautomated systems
How the community answered
(24 responses)- A8% (2)
- B4% (1)
- C83% (20)
- D4% (1)
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