350-801 · Question #479
Where is Native Call Queuing configured in Cisco UCM?
The correct answer is B. hunt pilot. Native Call Queuing in Cisco Unified Communications Manager (CUCM) is configured directly on the hunt pilot by enabling the "Queue Calls" option. This allows calls to be held in a queue when all agents in the associated line group are busy, rather than receiving a busy signal…
Question
Where is Native Call Queuing configured in Cisco UCM?
Options
- Ahunt list
- Bhunt pilot
- CAdvanced Features menu
- Dline group
How the community answered
(28 responses)- B89% (25)
- C4% (1)
- D7% (2)
Why each option
Native Call Queuing in Cisco Unified Communications Manager (CUCM) is configured directly on the hunt pilot by enabling the "Queue Calls" option. This allows calls to be held in a queue when all agents in the associated line group are busy, rather than receiving a busy signal or being redirected immediately.
A hunt list defines the order in which calls are routed to line groups, but it does not contain the queuing configuration itself.
Native Call Queuing in Cisco Unified Communications Manager (CUCM) is enabled and configured directly on the hunt pilot configuration page. When a hunt pilot is configured, an option to "Queue Calls" can be selected, which then directs calls to a queue if all members of the associated line group are unavailable.
The "Advanced Features" menu in CUCM contains various complex settings, but Native Call Queuing has its specific setting directly on the hunt pilot page, not a separate generic menu.
A line group contains the individual directory numbers (DNs) of agents, and its members are targeted by the hunt list and hunt pilot, but the queuing functionality is enabled at the hunt pilot level, not on the line group.
Concept tested: Cisco UCM Native Call Queuing configuration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/cucm_admin_guide/cucm_a_hunt_groups_chapter_01000.html
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