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350-801 · Question #210

A user reports that when receiving an inbound call on their IP Phone from the PSTN they are unable to transfer this call to another PSTN number What is the reason for this failure?

The correct answer is C. The service parameter related to 謋fnet to Offnet Call Transfer is set to TRUE. The inability to transfer an inbound PSTN call to another PSTN number typically results from a specific service parameter in Cisco Unified Communications Manager (CUCM) configured to prevent such transfers.

On-Premises Call Control

Question

A user reports that when receiving an inbound call on their IP Phone from the PSTN they are unable to transfer this call to another PSTN number What is the reason for this failure?

Options

  • AThe incoming calling search space of the SIP trunk does not include the partition of the line in the
  • BThe gateway is configured with the wrong device pool
  • CThe service parameter related to 謋fnet to Offnet Call Transfer is set to TRUE
  • DThe IP phone is configured with the wrong region

How the community answered

(61 responses)
  • A
    13% (8)
  • B
    5% (3)
  • C
    79% (48)
  • D
    3% (2)

Why each option

The inability to transfer an inbound PSTN call to another PSTN number typically results from a specific service parameter in Cisco Unified Communications Manager (CUCM) configured to prevent such transfers.

AThe incoming calling search space of the SIP trunk does not include the partition of the line in the

The incoming calling search space of the SIP trunk affects the routing of *inbound* calls to internal destinations, not the ability to transfer an established call to an external number.

BThe gateway is configured with the wrong device pool

A gateway configured with the wrong device pool would typically affect its registration, call routing, or features, but not specifically the ability to perform an OffNet to OffNet transfer on an active call.

CThe service parameter related to 謋fnet to Offnet Call Transfer is set to TRUECorrect

In Cisco UCM, the 'Block OffNet to OffNet Call Transfer' service parameter, when set to TRUE, prevents calls originating from an external network (OffNet) from being transferred to another external number (OffNet). This is a common security measure to prevent toll fraud.

DThe IP phone is configured with the wrong region

An IP phone configured with the wrong region primarily affects codec negotiation and bandwidth allocation for calls within the cluster or to other regions, not the transfer of a call from one external number to another.

Concept tested: Cisco UCM OffNet to OffNet call transfer prevention

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/cucm_b_administration-guide-1251/cucm_b_administration-guide-1251_chapter_0110.html#CFACE2C09FB55850980A10B3B552F249

Topics

#CUCM Call Transfer#Offnet-to-Offnet Transfer#Service Parameters#Call Feature Troubleshooting

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