350-801 · Question #189
During the Cisco IP Phone registration process the TFTP download fails. What are two reasons for this issue'? (Choose two)
The correct answer is B. The Cisco IP Phone does not know the IP address of the TFTP server E. Option 150 string was not specified, or an incorrect Option 150 string was specified. TFTP download failure during Cisco IP Phone registration is commonly caused by the phone not knowing the TFTP server's IP address or an incorrectly configured DHCP Option 150.
Question
During the Cisco IP Phone registration process the TFTP download fails. What are two reasons for this issue'? (Choose two)
Options
- AThe DNS server was not specified, which is needed to resolve a hostname in an Option 150
- BThe Cisco IP Phone does not know the IP address of the TFTP server
- CThe Cisco IP Phone does not know the IP address of any of the Cisco UCM Subscriber nodes
- DOption 100 string was not specified, or an incorrect Option 100 string was specified
- EOption 150 string was not specified, or an incorrect Option 150 string was specified
How the community answered
(30 responses)- A3% (1)
- B93% (28)
- D3% (1)
Why each option
TFTP download failure during Cisco IP Phone registration is commonly caused by the phone not knowing the TFTP server's IP address or an incorrectly configured DHCP Option 150.
While DNS can be used to resolve a TFTP hostname, it's not strictly 'needed' if Option 150 directly provides an IP address; the core issue of TFTP failure is knowing the TFTP server's address.
For an IP phone to download configuration files from a TFTP server, it must first know the TFTP server's IP address. If this information is missing, the phone cannot initiate the TFTP connection, leading to a download failure.
The IP phone needs the TFTP server address to get its configuration files, which then contain the Cisco UCM subscriber node details, so not knowing subscriber nodes directly wouldn't prevent the TFTP download itself.
DHCP Option 100 is not a standard option for providing the TFTP server address for Cisco IP Phones; Option 150 is the dedicated option for this purpose.
DHCP Option 150 is the standard method for provisioning Cisco IP Phones with the IP address of the TFTP server. If Option 150 is not specified or contains an incorrect IP address, the phone will be unable to locate and connect to the TFTP server for file downloads.
Concept tested: Cisco IP Phone TFTP registration troubleshooting
Source: https://www.cisco.com/c/en/us/support/docs/voice-ip-comm/skinny-client-control-protocol-sccp/110540-tftp-config.html
Topics
Community Discussion
No community discussion yet for this question.