350-801 · Question #132
Which user group is targeted by MRA services?
The correct answer is D. On-the-go mobile workforce who connect to corporate phone services using their own mobile. Mobile and Remote Access (MRA) services are designed for external users who need to securely connect to corporate phone services from outside the enterprise network without a VPN.
Question
Which user group is targeted by MRA services?
Options
- ACall center agents who dial out to remote customers
- BMobile workers in a host desk environment at HQ who log in every morning at possibility a
- CProduction floor users who need wireless mobility in remote areas of the factory
- DOn-the-go mobile workforce who connect to corporate phone services using their own mobile
How the community answered
(49 responses)- A2% (1)
- B2% (1)
- C4% (2)
- D92% (45)
Why each option
Mobile and Remote Access (MRA) services are designed for external users who need to securely connect to corporate phone services from outside the enterprise network without a VPN.
Call center agents typically work from dedicated locations or use specific VPN solutions to connect to call center infrastructure; MRA is not their primary or intended connection method.
Mobile workers in a hot desk environment at HQ are within the corporate network, so MRA, which is for external access, is not relevant to them.
Production floor users needing wireless mobility within the factory are also internal to the corporate network; MRA is for external connectivity.
MRA (Mobile and Remote Access) via Cisco Expressway is specifically designed for users who are outside the corporate network (e.g., at home, coffee shop, airport) and need to access Cisco IP phone services like calling, instant messaging, and presence using their soft clients (Jabber) or hardware IP phones (e.g., 8800 series) without needing a traditional VPN connection. This directly targets the "on-the-go mobile workforce."
Concept tested: Cisco MRA use cases
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/mra/mra_deployment_guide_x8_10.html
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