350-701 Question #71: Real Exam Question with Answer & Explanation

Question

After deploying a Cisco Secure Email Gateway on your network, you notice that some messages fail to reach their destinations. Which task can you perform to determine where each message was lost?

Options

• AConfigure the trackingconfig command to enable message tracking.
• BGenerate a system report.
• CReview the log files.
• DPerform a trace.

Explanation

To diagnose lost messages on a Cisco Secure Email Gateway, enabling and using the message tracking feature via the trackingconfig command is the most effective method to follow a message's journey.

Common mistakes.

• B. Generating a system report typically provides high-level statistics and operational status, not granular, per-message delivery details required to pinpoint a lost message.
• C. While log files contain detailed information, reviewing raw log files for a specific lost message can be cumbersome and less efficient than using the dedicated message tracking feature.
• D. Performing a trace is a generic term; on a Cisco Secure Email Gateway, the specific and efficient way to trace a message is through its dedicated message tracking feature, which is configured via trackingconfig.

Concept tested. Cisco Secure Email Gateway message tracking

Reference. https://www.cisco.com/c/en/us/td/docs/security/esa/esa12-0/user_guide/b_ESA_Admin_Guide_12_0/b_ESA_Admin_Guide_12_0_chapter_01000.html#concept_E705BB1A9F7642F79326F996A53ED109

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