Cisco
350-030 · Question #74
350-030 Question #74: Real Exam Question with Answer & Explanation
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Question
Calls to an ICD queue should reserve an available agent and connect the call after a database lookup is performed. How should the script be configured to accomplish this?
Options
- ASet the Resource Step Connect option to No and perform a Connect after the database lookup is
- BIssue a Call Hold after the Resource Step selects an agent and release the hold after the database
- CIssue a Queue Step followed by the database lookup and a Resource Step.
- DIssue a Queue Step followed by the database lookup and a Dequeue Step.
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