350-030 Question #111: Real Exam Question with Answer & Explanation

Bob's Bicycles is configuring Unity as an Auto Attendant. The requirements are for outside callers to hear a prompt saying "Press 1 for Sales, Press 2 for Service, Press 3 for News and Events". If they Press 1, they reach a submenu where they are prompted to "Press 1 for Bike Sales, Press 2 for Accessories". If they Press 1, Unity should list the 4 sales people and allow the caller to choose. If they press 2 from the initial prompt they reach a submenu where they are prompted to "Press 1 to schedule an appointment or Press 2 to check the status of your repair". At anytime the caller should be able to press 0 and be transferred to the Operator. What is the minimum number of Call Handlers required?