Avaya
3308 · Question #51
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura Contact Center, in a SIP based Contact Center. Assuming that the only requirement is to record inbound calls…
The correct answer is B. Application Enablement Services. See the full explanation below for the reasoning.
Question
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura Contact Center, in a SIP based Contact Center. Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
Options
- AMeridian Link Services on the Avaya Aura Contact Center
- BApplication Enablement Services
- CCommunication Control Toolkit
- DeQuality Balance CTI Events Input
- ECTI Link as configured on the Communication Manager
How the community answered
(50 responses)- A2% (1)
- B78% (39)
- C10% (5)
- D6% (3)
- E4% (2)
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