A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents). What are…

Question

Options

• AThe agents are not logged into Avaya Aura?Communication Manager.
• BAvaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of
• CAvaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to
• DThe TSAPI link on the Avaya Contact Recording system is down.
• EThe station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording

• A
  78% (36)
• C
  7% (3)
• E
  15% (7)

Explanation

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