Avaya
3308 · Question #111
A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents). What are t
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Troubleshooting and Maintenance of Control Manager
Question
A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents). What are three possible causes of this problem? (Choose three)
Options
- AThe agents are not logged into Avaya Aura?Communication Manager.
- BAvaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of
- CAvaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to
- DThe TSAPI link on the Avaya Contact Recording system is down.
- EThe station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording
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Topics
#Quality Monitoring#agent status display#TSAPI link#hunt group extensions