Avaya
3306 · Question #64
A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents). What are…
The correct answer is A. The agents are not logged into Avaya Aura?Communication Manager. B. Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of D. The TSAPI link on the Avaya Contact Recording system is down. See the full explanation below for the reasoning.
Question
A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents). What are three possible causes of this problem? (Choose three)
Options
- AThe agents are not logged into Avaya Aura?Communication Manager.
- BAvaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of
- CAvaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to
- DThe TSAPI link on the Avaya Contact Recording system is down.
- EThe station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording
How the community answered
(31 responses)- A81% (25)
- C6% (2)
- E13% (4)
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