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3305 · Question #62
3305 Question #62: Real Exam Question with Answer & Explanation
The correct answer is A. The call was initially queued on [email protected] where due to SIP ERROR the call got re-. See the full explanation below for the reasoning.
Question
In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below. What is an accurate explanation of this SDR report?
Exhibit
Options
- AThe call was initially queued on [email protected] where due to SIP ERROR the call got re-
- BThe call was initially queued on [email protected] where due to SIP ERROR the call got re-
- CThe call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-
- DThe call was initially queued on 82003aicr.com where due to spike in EWT the call got re-
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