Avaya
3200 · Question #47
A group of users have just moved their extension from a soft number to an IP telephone. Now they reporting that when someone leaves a message, the Message Waiting Indictor (MWI) does not come on…
The correct answer is B. Run the Operational History viewer to find out if Modular Messaging is sending the MWI set. See the full explanation below for the reasoning.
Question
A group of users have just moved their extension from a soft number to an IP telephone. Now they reporting that when someone leaves a message, the Message Waiting Indictor (MWI) does not come on. What are the first steps to debug the problem?
Options
- ALook at the station in the switch to ensure that there is an MWI.
- BRun the Operational History viewer to find out if Modular Messaging is sending the MWI set
- CGo to the system event viewer and review the logs for event ID 174.
- DRun the on-demand MWI refresh to initiate the MWI activation.
How the community answered
(26 responses)- A8% (2)
- B85% (22)
- C4% (1)
- D4% (1)
Community Discussion
No community discussion yet for this question.