What is the term coined for logging, recording and resolving events in a company?

An Internal Procedure refers to a documented set of steps for performing a specific task, not the overarching process for managing and resolving all organizational events.

A Security Policy is a high-level governance document that defines rules and requirements for protecting organizational assets, not a process for handling individual incidents.

The Incident Management Process, as defined in ITIL (Information Technology Infrastructure Library), is specifically designed to restore normal service operation as quickly as possible by logging, categorizing, prioritizing, and resolving incidents. It covers the full lifecycle from initial detection and recording of an event through to resolution and closure.

Metrics are quantitative measurements used to evaluate performance or outcomes; they are outputs of a process, not the process itself for managing events.