312-50V9 · Question #210
What is the process of logging, recording, and resolving events that take place in an organization?
The correct answer is A. Incident Management Process. The activities within the incident management process include: Incident detection and recording Classification and initial support Investigation and analysis Resolution and record Incident closure Incident ownership, monitoring, tracking and communication Establish incident…
Question
What is the process of logging, recording, and resolving events that take place in an organization?
Options
- AIncident Management Process
- BSecurity Policy
- CInternal Procedure
- DMetrics
How the community answered
(25 responses)- A92% (23)
- B4% (1)
- C4% (1)
Explanation
The activities within the incident management process include: Incident detection and recording Classification and initial support Investigation and analysis Resolution and record Incident closure Incident ownership, monitoring, tracking and communication Establish incident framework management Evaluation of incident framework management https://en.wikipedia.org/wiki/Incident_management_(ITSM)#Incident_management_procedure
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