3100 Question #29: Real Exam Question with Answer & Explanation

A remote user who uses Avaya Softphone to work from home reports that the client (Desktop) application will not register. After verifying that the user has configured the softphone application to "point" to the correct IP address of a communication manager gatekeeper using administered extension, you ask if the user supplied a password when logging on. The user confirms that the password was used on each log-on attempt. You look up the user's information and note that the type field is 4620 (IP telephone) and the Security Code field is #. With referent e to the scenario described in the exhibit, which form will help you diagnose the situation?