Avaya
3002 · Question #26
A customer is experiencing clipping and drop outs when speaking with a deskphone at remote site in an SCN. Which two methods could a technician use to help identify the cause of the problem? (Choose…
The correct answer is A. Watch QoS statistics in SSA. E. Use Monitor to observe Jitter and packet loss. See the full explanation below for the reasoning.
Question
A customer is experiencing clipping and drop outs when speaking with a deskphone at remote site in an SCN. Which two methods could a technician use to help identify the cause of the problem? (Choose two.)
Options
- AWatch QoS statistics in SSA.
- BChange the Mode from A-law to u-Law.
- CCompare calls to local and remote extensions.
- DChange codecs in the IP Office.
- EUse Monitor to observe Jitter and packet loss.
How the community answered
(37 responses)- A73% (27)
- B14% (5)
- C8% (3)
- D5% (2)
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