Avaya
3000 · Question #74
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these…
The correct answer is C. Add a 9 to the prefix field on the line form of the outgoing trunks. See the full explanation below for the reasoning.
Question
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
Options
- AAdd an extra 9 in the telephone number field of the ARS Short Code.
- BAdd a Short Code to the User for secondary Dial tone.
- CAdd a 9 to the prefix field on the line form of the outgoing trunks.
- DThis is not supported on Avaya IP phones.
How the community answered
(34 responses)- A3% (1)
- B3% (1)
- C85% (29)
- D9% (3)
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