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Avaya

3000 · Question #111

The Customer Call Reporter(CCR)installation is now completed, but a user with the name `'Agent 1'is not showing in the CCR Web page.

The correct answer is C. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent. See the full explanation below for the reasoning.

Question

The Customer Call Reporter(CCR)installation is now completed, but a user with the name `'Agent 1'is not showing in the CCR Web page.

Options

  • A`'Agent1''cannot be used as a name for a CCR agent.
  • BGo to CCR and check on Supervision Setting and enable `'Agent1''as a CCR agent.
  • CGo to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
  • DGo to CCR, log-in as Administrator, and enable `'Agent1''as a CCR agent.

How the community answered

(36 responses)
  • A
    8% (3)
  • B
    3% (1)
  • C
    83% (30)
  • D
    6% (2)

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