Which two use cases can be accomplished using the Finesse JavaScript library? (Choose two.)

Question

Exhibit

Options

• AIntegrate customer relationship management capabilities into the Finesse agent desktop.
• BBuild a custom browser-based agent desktop.
• CBuild a Finesse gadget to add quick dial to the Finesse agent desktop.
• DBuild a Finesse gadget to create new agents on the Finesse system.
• EBuild a Finesse gadget to configure Finesse log levels for the Finesse administrator console.

• A
  76% (16)
• C
  5% (1)
• D
  14% (3)
• E
  5% (1)

Explanation

The Finesse JavaScript library is designed for two primary purposes: integrating third-party capabilities (like CRM systems) into the Finesse desktop, and building fully custom browser-based agent desktops from scratch - making A and B correct. Options C, D, and E all describe gadget use cases, but gadgets are built using the Finesse REST API and OpenSocial/XML framework, not the JavaScript library specifically; the JS library operates at a higher level of desktop customization, not individual gadget construction. Additionally, creating new agents (D) and configuring log levels (E) are administrative tasks handled through the Finesse Administration REST APIs, not a desktop-facing JavaScript library at all.

Memory tip: Think of the Finesse JavaScript library as the tool for big-picture desktop work - wiring in external systems (CRM) or replacing the whole desktop - while gadgets are smaller widgets built with a different toolset (REST + OpenSocial).

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