Refer to the exhibit. An administrator troubleshoots Cisco Jabber users experiencing issues when trying to log in and notices errors in the Jabber problem report log. The administrator also sees…

Question

Exhibit

Options

• AThe XmppSDK.dl file is missing from the IM and Presence server
• BThe XMPP stanza is not using the correct ID for the Jabber client.
• CThe XMPP bind failed on the IM and Presence server
• DThe Jabber client refused the XMPP bind connection.

• B
  3% (1)
• C
  94% (29)
• D
  3% (1)

Explanation

The XMPP bind is the process by which a Jabber client establishes and authenticates its persistent XMPP connection to the IM and Presence (IM&P) server. When the Intercluster Sync Agent service is not running, it disrupts synchronization of user data between IM&P nodes, which can cause the XMPP layer to fail during the bind step - the server cannot validate or associate the client's session properly. The log errors reflecting a failed XMPP bind confirm that the connection establishment is failing server-side. Option A is incorrect because XmppSDK.dll is a client-side file. Option B is incorrect because XMPP stanza IDs are not the root cause of a bind failure tied to a stopped service. Option D is incorrect because the client is attempting to connect, not refusing it.

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